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R&S Ltd Online Shops

Payment & Postage

Important information for any order

A.  Postage & Packing - Standard + Remote/Overseas
B.  Discount Vouchers see below
.  Payment Options see below

A.  Postage & Packing (UK mainland - Non-Remote postcodes only)

  Effective 1/10/18

We subsidise virtually every parcel.
We use one of the few fast-delivering Couriers that allow liquids (cheaper couriers ban liquids & deliver too slowly for animal needs!). 
We have to pay a premium for liquids with fast delivery. 
Sometimes, if time allows us to actually go to the Post Office, we use Royal Mail.
**see 1 if 'remote' postcode;  see next section for P&P discount on 1st Starter Pack orders

Courier (or Royal Mail):
Up to 1500g  - 7.99 1  **
  •  1501g to 2000g  - 8.99 1**
•  Over 2000g  - 9.99 1**    

i.  During extreme weather and/or seasonal rushes, please be aware of potential delays in your parcel's arrival.  If you seek 'faster' delivery options, please call us - 01823 259952.
ii.  PLEASE watch out for our e-mail advising details for when/how your parcel will be shipping.  If via COURIER, you will need to leave a note if you will not be around to receive/sign for delivery...

1  Are you Remote, Highlands, Islands, Overseas?

If your postcode/area is NOT listed below, you are deemed 'standard' regarding shipping irrespective of weights so no surcharges apply.

     A.  Overseas.  Please do not order online - E-mail us with what you might like to order & we'll provide you with a shipping quote.
     B.  All UK Islands + Channel Islands - over 2kg.  Please do not order online - E-mail us with what you might like to order & we'll provide you with a shipping quote.
     C.  All UK Islands + Channel Islands - under 2kg.  Please see below.  If in doubt, contact us before ordering please.


   •  Highlands & Remote locations - postcodes AB, BT, HS, IM, IV, KA, KW, PA, PH, ZE, Channel Islands, Isle of Wight   (note:  liquid-carrying couriers classify these postcodes as remote, not us!)

Standard shipping applies up to 2kg for all the above listed UK postcodes;  surcharges will apply above 2kg if your postcode/area is listed above:

  i)   add all your items into your basket page &
  ii)  select "Remote Postcodes Untracked"  or  "Remote Postcodes Tracked"  &
  iii) it calculates the shipping costs - perhaps try selecting both options to see the differences (see "Options" below for the speed of delivery - untracked is often faster than tracked!). 

Note.  For the above 'remote postcodes with parcels above 2.0kg / 2.0 litres and  you may wish to contact us before ordering online as we may be able to  SAVE YOU  from any additional shipping surcharges (especially 3.5kg & 7kg probiotics).   E-mail or call 01823 259952.


  1. Faster.  Untracked (1st class post), ETA usually c2-3 working days - from 5.80 surcharge.
  2. Slower.  Tracked, ETA usually c4-5 working days (slower than untracked). 
      >>  Note:  R&S Ltd often send your parcel on the same day you make the order so any delay before you receive it is due to the courier/shipping company, not R&S Ltd!  From 4.01 surcharge.
  3. Important.  All UK islands, Channel Islands & Overseas orders above 2.0kg/2.0 litres - please do not add the surcharge -  you must contact us before ordering.  E-mail or call 01823 259952.

B.  Discount Vouchers

If you are entitled to claim one, enter it into the Basket page's "Voucher" box (not the "comments" box), then click "Recalculate" & you'll see your Basket page amounts adjust.

C.  Payment Options

Debit & credit cards.

Cash & cheques (cash is not accepted by post)
   See 'Terms & Processes' (click in the orange bar at top of page for how to send cheques with    your Shop Cart contents print-out)

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