Terms & Processes
If you have any
further questions please contact us
Ruggles & Stopitall Ltd
Address: Hop House Cottages, Duddlestone, Taunton,
Somerset, TA3 7BW, United Kingdom
Tel: 0044 (0)1823 259952
Company Registered in England, No. 6733954
Making A Purchase
Just browse our various shop sections and click on any items that you
wish to buy. Select the quantity and/or size options and it will add
them to your basket. Click ‘Continue Shopping’ to browse for more items.
When you’ve finished adding your items, proceed to Checkout. You can
always amend your order at the Checkout so don’t worry if you want to
Paying by card
We use the globally accepted Mal’s e-commerce & RBS Worldpay software to
digitally encrypt your credit or debit card information. You can
be completely assured of the security and safety of your card details.
Alternatively phone, email or post us your order and card details.
Paying by cheque
If you wish to pay by cheque we suggest you just print out your
Checkout screen when you have finished (you may like to print it twice
so you have a copy for your records) and post it with your cheque.
Please make cheques payable to "Ruggles & Stopitall Ltd".
Shipping And Handling +
• We use weight tiers for Mainland UK (non-remote
• Up to 1500g - £7.99
• 1501g to
2000g - £8.99
• Over 2000g - £9.99
a. For parcels at or under 2.0kg/2.0 litres and to any
of the following 'remote' postcodes, we'll ship by normal 1st class
post. & no surcharge will be due.
b. For parcels above 2.0kg/2.0 litres and
to any of the following postcodes:
AB, BT, HS, IM, IV, KA, KW, PA, PH, ZE,
Channel Islands, Isle of Wight (overseas - see item c below)
....please contact us
before ordering online
as we may be able to
from any additional shipping surcharges normally due
If in a hurry, just select your tracked or untracked surcharge option at
the shop's BASKET page.
c. Overseas - please
contact us for shipping quotes for ALL overseas orders - they
cannot be processed at the online shop.
Shipping And Handling - General
• We use one of the few fast-delivering
Couriers that allow liquids (cheaper couriers deliver too slowly for
We have to pay a premium for liquids with fast
Sometimes, if time allows us to actually go to the Post Office, we
use Royal Mail.
• Courier & tracked services generally require a
signature upon delivery.
PLEASE watch out for our e-mail advising details for
when/how your parcel will be shipping.
If via COURIER, you will
need to leave a note if you will not
be around to receive/sign for delivery...
• Liquid carrying couriers
rarely deliver on weekends. Thus, you may wish to order
at the beginning of the week to ensure swift arrival.
Postage & Payments pages within our online shop for current special
• If there is a problem with the shipping element of
your order, we shall always contact you before processing your order.
• Orders received before 12 noon will be despatched within 1-2 working days.
Where animals are concerned we do our very best to ship fast.
periods of exceptional demand, during holiday times (published on our
web) or around Bank Holidays, delivery times may be extended. We shall always notify you if
this is the case.
• For very urgent orders, always mention this in
the "Comments" box at your online Basket/cart page &
we'll do our best to expedite your animal's order.
• See above regarding weekend deliveries & timing your
orders to avoid unnecessary weekend delays.
If your item is not in stock, we will back order for you. You
will always be emailed with the option to cancel/amend your order if you
would rather not wait.
No VAT is due or charged on any order.
Credit Card Security
All credit card numbers are encrypted in the software when the
order is placed using 128 bit encryption. They are only decrypted after
they reach our computer. Ruggles & Stopitall Ltd take all reasonable
care, in so far as it is in our power to do so, to keep the details of
your order and payment secure, but in the absence of negligence on our
part we cannot be held liable for any loss you may suffer if a third
party procures unauthorised access to any data you provide when
accessing or ordering from us.
Ruggles & Stopitall Ltd does not disclose buyers' information to
third parties. Cookies may be used on this shopping site to keep track
of the contents of your shopping cart once you have selected an item, to
store delivery addresses if the address book is used and to store your
details if you select the 'Remember Me' Option. Data collected by this
site is used to:
A. Take and fulfil customer orders
B. Administer and enhance the site and service
C. Only disclose information to third parties for goods
purposes where we are shipping by courier.
Thank you for shopping at Ruggles & Stopitall Ltd. We want you to
be pleased with your purchase every time you shop with us. Occasionally
you may wish to return items so we have listed our returns policy below.
We accept the return of goods only if they are unopened, in their
original condition and original packaging and are returned within 7
working days of delivery (see below for procedure). A full refund
will be provided (less postage & packing). Alternatively, the goods may
You can always
return items if they are defective for a full refund or replacement.
Please note that you can only return opened items if they are defective.
Delivery charges for returned
If you are returning an item because it is defective or because we have
sent it in error we will refund the delivery charges incurred in sending
the item to you. In all other instances, you
will be responsible for these charges.
To return an item please e-mail us first quoting your Invoice
Number and the reason for the return.
Please pack carefully to avoid damage. We recommend that you obtain a
certificate of postage with adequate insurance from the Post Office if
making a return, to enable you to make a claim for any loss or damage,
as we are unable to compensate for return parcels that are lost or
damaged in transit.
We shall not accept any returns without prior approval.
Cancelling an item
Under the terms of the UK Consumer Protection (Distance Selling)
Regulations you have the right to cancel the contract for the purchase
of any item
within 7 working days of delivery.
We cannot however accept cancellations for items that have been opened.
Since 2007 we have been a member of the Federation of Small Businesses
Contact us for the FSB membership number if required.